Written By jeff | No comments
Over the course of the weekend, the GateGuru team has been busy testing a new version of our iPhone app which includes some performance fixes and minor UI tweaks. In the course of this testing, we came across a bug that causes an immediate crash when a user opens the app after the initial use. Although this issue had not presented itself prior to this testing, it now appears that this crash has been causing problems for some of our users. We estimate that only a small percentage of GateGuru users will experience this bug. If you are not experiencing this bug, you do not have to do anything with your version of GateGuru.
For those of you that have experienced this crashing issue, we have available a work around that will resolve this particular crash. We have removed the bug so that any new download of GateGuru from the app store (whether a new purchase or a resinstall) will not have it.
The work around steps are as follows:
Uninstall/Reinstall GateGuru from your iPhone
* Tap and hold the GateGuru application icon on your iPhone
* When all the app icons begin to shake, tab the “X” associated with the GateGuru application icon and confirm deletion.
* Once the app has been deleted from your phone, launch the App Store app from your iPhone
* Search the AppStore for “GateGuru”
* In the search results, select whichever version of GateGuru you are reinstalling
* Reinstall GateGuru. NOTE: If you are performing this process for GateGuru Full, you WILL NOT BE CHARGED AGAIN for reinstalling GateGuru.
* Once download completes, launch GateGuru and login with your GateGuru account that you created when you first bought the app.
* Enjoy the TRAVELution!
Unfortunately, this work around involves an uninstall and reinstall of the application which isn’t the cleanest solution. We are putting the finishing touches on a new version of the application that permanently removes this bug, as well as a few others. This new version of the app will be submitted to Apple tomorrow so we’ll hopefully have it in your hands in just a matter of a few days.
Thanks for all your positive feedback and, as always, don’t hesitate to contact support@gateguruapp.com for any problems you may be having with the app.