Gate Guru

Written By dan | 1 comment 

Posted in Uncategorized

Written By dan | 7 comments 

GateGuru 1.2 was approved by Apple and is now available to be downloaded. In this update, we made several enhancements to GateGuru:
1. Better support for working offline or without connectivity to GateGuru’s servers
2. Ability to upload existing photos (from the Camera Roll) for GateGuru amenities
3. Fix for a recent change to Twitter OAuth

We aren’t resting on our laurels and are back at work for the next upgrade of GateGuru. We have a very exciting upcoming few weeks at GateGuru and we will keep you posted as new features, functions and partnerships are announced. In the mean time, thanks for your continued support. As always, if you have any comments or suggestions for GateGuru, please let us know at support [at] gateguruapp.com.

Safe travels.
Dan

Posted in Apple, Approval Process, Bug Fixes

Written By dan | No comments 

Obviously everyone is well aware of the disaster that has struck Haiti. At GateGuru, we have donated personally to the relief efforts, but we decided that we could do more. So we have decided to donate all proceeds from app sales today (January 20th) to Haitian Relief via the American Red Cross. Just to make it completely clear, we (GateGuru) will not receive any money from app sales today; any revenue that we generate will be sent directly to Haiti through the American Red Cross. As everyone knows, this is a worthy cause.

We hope that you will join us in the support effort.

Thanks.

Posted in Uncategorized

Written By jeff | No comments 

Vote for
GateGuru
in
Best Road Warrior App

The GateGuru team is pleased to announce yet another award nomination for the GateGuru iPhone app! We were recently notified that GateGuru is a finalist in the 2009 Best App Ever Awards in the category of Best Road Warrior App! We continue to be humbled by the outpouring of support for GateGuru from our users and the technology community, in general. Obviously, we’re big believers in simplifying the in-airport experience for travelers of all types and this type of recognition only strengthens our belief in the value of this service to the travel community worldwide. So, a big thank you from the entire GateGuru team to all our users and advocates! We could not have come this far without your support!


Now, please click on over to the Best App Ever Awards site and vote for GateGuru as the Best Road Warrior app!

Posted in App Reviews/Rewards

Written By jeff | 1 comment 

The GateGuru production servers are experiencing downtime currently as a result of an Amazon EC2-related failure at our hosting provider, Heroku. This server outage is causing an expected crash on all GateGuru iPhone clients as they attempt to login to the server to retrieve the latest ratings, reviews, and airport updates.

We are working with our service provider to quickly restore service. And we are simultaneously investigating the issues with our iPhone apps which are causing a crash instead of a graceful failure due to the lack of server resources.

We sincerely apologize for this inconvenience to our users and will be working furiously to get you back online with GateGuru ASAP.


Update (01/02/2010 11:07AM PST): The GateGuru servers are coming back online at Heroku. We have intermittent reports of cessation of app crashes as well as reports of successful use of the app which seem to indicate we’re coming back online gracefully. We will continue to monitor the situation and ask that you report any issues you experience to: support@gateguruapp.com. The GateGuru team thanks you for your patience and continued support.

Posted in Bug Fixes, Support

Written By jeff | No comments 

Over the course of the weekend, the GateGuru team has been busy testing a new version of our iPhone app which includes some performance fixes and minor UI tweaks. In the course of this testing, we came across a bug that causes an immediate crash when a user opens the app after the initial use. Although this issue had not presented itself prior to this testing, it now appears that this crash has been causing problems for some of our users. We estimate that only a small percentage of GateGuru users will experience this bug. If you are not experiencing this bug, you do not have to do anything with your version of GateGuru.

For those of you that have experienced this crashing issue, we have available a work around that will resolve this particular crash. We have removed the bug so that any new download of GateGuru from the app store (whether a new purchase or a resinstall) will not have it.

The work around steps are as follows:

Uninstall/Reinstall GateGuru from your iPhone

* Tap and hold the GateGuru application icon on your iPhone
* When all the app icons begin to shake, tab the “X” associated with the GateGuru application icon and confirm deletion.
* Once the app has been deleted from your phone, launch the App Store app from your iPhone
* Search the AppStore for “GateGuru”
* In the search results, select whichever version of GateGuru you are reinstalling
* Reinstall GateGuru. NOTE: If you are performing this process for GateGuru Full, you WILL NOT BE CHARGED AGAIN for reinstalling GateGuru.
* Once download completes, launch GateGuru and login with your GateGuru account that you created when you first bought the app.
* Enjoy the TRAVELution!

Unfortunately, this work around involves an uninstall and reinstall of the application which isn’t the cleanest solution. We are putting the finishing touches on a new version of the application that permanently removes this bug, as well as a few others. This new version of the app will be submitted to Apple tomorrow so we’ll hopefully have it in your hands in just a matter of a few days.

Thanks for all your positive feedback and, as always, don’t hesitate to contact support@gateguruapp.com for any problems you may be having with the app.

Posted in Bug Fixes, Support

Written By dan | 2 comments 

We are very proud to have been named a finalist in App Star’s “up and coming” apps competition! There are 35 finalists and the 3 winners will be chosen and announced at LeWeb conference (an amazing tech conference held in Frnace) on stage Dec 9th in front of 1800+ savvy internet users, bloggers, journalists. This is an amazing achievement for us, given that GateGuru was not even launched when the competition was announced.

Also check out this video which has a nice plug for GateGuru at the 0:24 mark.

Posted in App Reviews/Rewards, Uncategorized

Written By dan | No comments 

Last night, GateGuru was released on the app store. As we have said before, we are extremely excited that this day has come, however this is just the beginning. We have lots to do, but for a day at least, we will enjoy finally getting GateGuru in the hands of users. You can read the press release announcing the launch of GateGuru, here.

To download GateGuru, go to this link to get to our storefront within the iTunes store, or just click on the link on our main page.

Thank you for all your support! If you have any feedback, please reach out to us.

Posted in GateGuru Launch

Written By dan | 1 comment 

We are thrilled to announce that we have received approval from Apple and that GateGuru will launch on Monday, December 7th. After 11 months since the original idea, we couldn’t be happier or prouder of the first version of GateGuru. There are still A LOT of new features, things to improve, ways to optimize, etc., but we think V1.0 is a great initial product to put in the hands of travelers.

The airport consumer market and overall experience is quickly evolving, and we believe that GateGuru will be at the forefront of that change. Simply put, GateGuru makes the airport experience better, and who doesn’t want that.

Happy weekend travels, and we will see you on Monday!

Posted in Approval Process, GateGuru Launch

Written By dan | 2 comments 

Many people have asked about the status of GateGuru, so we figured that we would just blog what is going on. We first submitted the app on October 15th and on November 7th we received a call from Apple that they were rejecting the app for a few technical reasons. We spent the following week and a half making those technical changes and we then resumbitted GateGuru to Apple on November 19th. We have been told that since the reasons for rejection were well understood, that we would receive an expedited review process (meaning it would take “days” not “weeks”). We are hoping to receive approval from Apple this week so that we can get GateGuru out there as soon as possible. GateGuru could not be released at a better time, as holiday travel time is particularly hellish, making GateGuru ean even more valuable tool. We are hoping to launch next week and will keep everyone posted. Thanks for the continued patience and happy travels this holiday week!

Posted in Apple, Approval Process